Terms of Service

By creating an account, accessing, or using Caliber AI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

The Service is operated by Caliber AI ("we," "us," or "our"), a software company based in Toronto, Canada.

Caliber AI provides an AI-powered back office for small contractors, including estimate generation from text and photo inputs, job scheduling, customer management, invoicing, and a customer-facing portal. We offer a 14-day free trial followed by paid subscription plans.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering and keep it up to date.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Infringe upon the intellectual property or privacy of others.
• Upload or submit content that is unlawful, harmful, defamatory, or fraudulent.
• Attempt to gain unauthorized access to the Service, other users' data, or our systems.
• Use the Service to send unsolicited communications or spam.
• Reverse engineer, decompile, or disassemble any part of the Service.

Estimates and pricing suggestions generated by the Service are produced by AI models based on your inputs and historical data. They are estimates and suggestions only — not professional advice or guarantees of cost, profitability, or project outcomes.

You are solely responsible for reviewing, verifying, and approving all estimates, prices, and documents before sending them to your customers. We are not liable for any losses arising from reliance on AI-generated content.

Paid plans are billed in advance on a monthly or annual basis through Stripe, our payment processor. All amounts are in Canadian Dollars (CAD) unless otherwise stated.

Your subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period.

We may change our fees with at least 30 days' notice. Price changes take effect at your next renewal after the notice period.

We offer a 14-day free trial of our Pro plan to new users. The trial requires no credit card. At the end of the trial period, you will need to subscribe to a paid plan to continue using premium features. Unsubscribed accounts may have access limited to a free tier or suspended.

The Service includes a customer portal that allows your clients to view estimates, invoices, and job status using a verification code sent to their email. You are responsible for ensuring your customers' contact information is accurate and that you have permission to send them estimates and invoices electronically.

You retain ownership of all content you submit to the Service, including job descriptions, photos, customer data, and business settings ("Your Content"). You grant us a limited license to use, process, and store Your Content solely to provide and improve the Service for you.

You are responsible for ensuring you have the necessary rights and consents to upload any content, including photos of job sites and personal information of your customers.

The Service, including its software, design, branding, and features, is owned by us and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand assets except as necessary to access the Service.

Our handling of your personal data and Your Content is described in our Privacy Policy, which is incorporated into these Terms by reference.

We strive to maintain high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue the Service or any feature at any time, with reasonable notice where feasible. We are not liable for outages caused by factors beyond our control.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, secure, or available at all times, or that AI-generated estimates will be accurate or suitable for your needs.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business, arising out of or related to your use of the Service.

Our total aggregate liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party right.

You may delete your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay subscription fees, or if we determine that your use poses a risk to us or other users.

Upon termination, your right to use the Service ends. We may retain Your Content for a reasonable period to allow data export, after which it may be deleted in accordance with our Privacy Policy.

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Toronto, Ontario, unless you are a consumer with a mandatory right to a different forum.

If you have questions about these Terms, please contact us.